Refund policy
Due to the handmade and delicate nature of our dried and preserved floral arrangements, all purchases are final. We do not accept returns or exchanges.
We take great care in creating and packaging every Blooming Wyld order. If there is a problem with your order, please contact us and we will do our best to help resolve the issue.
NATURAL VARIATIONS
Each Blooming Wyld arrangement is individually handmade using natural dried and preserved botanicals.
- Slight variations in color, size, shape, texture, and fullness are natural and expected.
- Product photos represent the overall style and aesthetic of each design.
- Flowers may vary depending on seasonal availability. When necessary, a comparable botanical may be substituted while maintaining the overall design and value.
DRIED FLOWERS & PAMPAS
- No watering is required.
- Minor shedding or movement of dried florals during shipping is normal.
- Pampas may arrive slightly compressed. Allow a few days after unpacking for the plumes to settle and regain their natural shape.
- Natural variation, minor shedding, or compression is not considered damage.
DAMAGED OR INCORRECT ITEMS
If your order arrives significantly damaged or you receive the wrong item, please contact us within 3 calendar days of delivery.
Please include:
- Your order number
- Photos of the item and damaged packaging or shipment
Depending on the circumstances, we may offer a replacement, store credit, or other appropriate resolution. Exact replacements cannot always be guaranteed due to the handmade nature of our arrangements.
LOST OR MISSING PACKAGES
- If your package appears to be lost in transit, please contact us and we'll be happy to assist with the carrier inquiry.
- If tracking shows Delivered but you cannot locate your package, please check around your property, with household members or neighbors, and contact the shipping carrier.
- Packages confirmed as Delivered by the carrier are not eligible for a complimentary replacement or refund if subsequently reported missing or stolen.
- Blooming Wyld is happy to provide tracking and shipment information to assist with a carrier investigation.
Please see our Shipping Policy for additional delivery information.
ORDER CANCELLATIONS
Because many of our arrangements are made to order, cancellations cannot be guaranteed once production has begun.
Please contact us as soon as possible if you need to request a change or cancellation. Orders cannot be canceled once they have shipped.